FAQ FAQ

FAQs FOR ONLINE VEHICLE ORDERS

Section 1 - Who to contact?

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  • I want to buy a car and have some queries?
  • Who should I contact with queries in respect of car finance?
  • I want to amend or cancel my car order
  • I have a problem with my car
  • Who should I contact with a complaint?
  • Who should I contact about my warranty?
  • How to make a warranty claim

Section 2 - Before buying

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  • Where can I find information on your latest offers?
  • Where is my nearest Land Rover Retailer?
  • Where can I find the technical specifications for vehicles
  • How secure is the online deposit payment process?
  • Can I buy more than one vehicle at a time?

Section 3 - Purchase and delivery

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  • What if I change my mind before the car is delivered?
  • How long will delivery take?
  • Will the car be demonstrated to me when it is delivered to me?
  • How will you deliver the car to me?
  • What documents will you need from me?
  • What happens if I am trading in my old car?
  • What happens if my old vehicle is not as I describe it?
  • What if I am not happy with the vehicle when it is delivered?

Section 4 - After I receive my car

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  • What if I change my mind after the vehicle is delivered?
  • What if I want to sell before the full balance has been paid?

Section 5 - Looking after my Vehicle

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  • What should I do if I lose one of my car keys?
  • When does my car need an MOT?
  • When will my car need servicing?
  • Should I keep a copy of the car’s service history?
  • Do I have to have my car serviced at an authorised garage?
  • What is covered under the warranty?

Section 6 - Using the website

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  • Can I arrange to buy my car online without coming into the store?
  • What are cookies?