TERMS AND CONDITIONS

Please read all of these terms and conditions and make sure you understand them before making an order as they apply to all orders made on the Land Rover Online Sales Platform (the "Platform"), hosted at https://www.landrover.co.uk/index.html.

These Terms and Conditions have been split into Parts A-D to make them as assessable as possible for you. Part A contains the Key Terms, Part B contains the Platform Terms, Part C contains the Purchase/Finance Terms and Part D contains the General Terms.

The Platform is made available to you by Jaguar Land Rover Limited ("JLR") and enables you to make an "order" or an "enquiry" for our vehicles. We are a company registered in England and Wales under company number 01672070 and with our registered office at Abbey Road, Whitley, Coventry, CV3 4LF, England. We are authorised and regulated by the Financial Conduct Authority under firm reference FRN679160.

By using the Platform you are agreeing to be bound by these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions or you are unsure as to the meaning of any of any of these Terms and Conditions then please do not agree to these Terms and Conditions, use the Platform or make an order or an enquiry.

We may occasionally update these Terms and Conditions, for example to comply with changes in the law and regulatory requirements or to take account of new order processes, goods or services that we may offer. You should read the latest version of the Terms and Conditions on the Platform whenever you make an order or an enquiry, to ensure you are happy with the Terms & Conditions at the time you make your order. These Terms and Conditions were last updated in March 2022.

Please note that your use of the Platform is also subject to the following:

• our website terms of use, which can be found at https://www.landrover.co.uk/terms-and-conditions.html, and which govern your use of our website;
• our privacy policy, which can be found at https://www.landrover.co.uk/privacy-policy/index.html, and which sets out how we use any information you provide to us whilst using the Platform;
• our cookies policy, which can be found at https://www.landrover.co.uk/cookie-policy/index.html, and which sets out how cookies, web beacons and similar technologies are used by us as you use the Platform; and
• our Single Sign On terms of use, which can be found at https://www.landrover.co.uk/terms-and-conditions/single-sign-on-ncos.html and which govern your use of any SSO Account created for the purposes of making an order or used in order to make an order.

If you have any questions about these Terms and Conditions or cause to complain, or wish to contact us for any reason, then please contact us on: 01926 691736 or [email protected].

Our opening hours are: 9.00-3.30 Monday to Friday.

PART A - KEY TERMS

Whilst we (JLR) make the Platform available to you, any order or enquiry is between you and your chosen retailer. No contract for order, sale or finance of a vehicle is made between you and us.

Whilst making an order indicates your interest in purchasing/financing a vehicle from the retailer, it is not binding on either you or the retailer and making an order does not mean you have purchased or financed a vehicle. Your chosen retailer may still require you attend their premises.

The order does not form a contract for the sale/financing of a vehicle and the retailer has not agreed to supply the vehicle to you. Any order fee paid by you on the Platform is fully refundable and any vehicle purchase will be subject to a separate contract entered into between you and your chosen retailer.

Submitting the order and paying the order fee does not mean you have ordered, purchased or financed a vehicle.

Orders may only be made by private consumers who are at least 18 years of age and resident in the UK. Please do not attempt to make an order if you are a business or acting on behalf of a business, such as a fleet buyer.

The Platform configuration and pricing cannot be used in conjunction with any other offers or discount codes, unless specifically declared otherwise.

PART B - PLATFORM TERMS

1. THE PLAFTORM AND ORDERS

• (a)Whist you may use the Platform as a guest, in order to make an order, you will need to have registered and created a Single Sign-On account on the Land Rover website ("SSO Account"). The SSO Account is a generic digital account which allows you to use the same login data for all participating JLR websites, channels and applications. The Platform will draw certain information from your SSO Account to enable you to make an order. By creating a SSO Account, you are also able to access My Land Rover which can be found at https://my.landrover.co.uk.
• (b)The Platform enables you to:
  • Select your chosen vehicle from the current LAND ROVER manufacturing range and either configure such vehicle to your own specification ("New Build Vehicle"), or, locate an existing stock vehicle from one of our retailers ("Stock Vehicle");
  • select a finance option from Land Rover Financial Services and obtain an indicative finance quote for your chosen vehicle based upon the information you provide;
  • obtain an indicative part exchange valuation for any vehicle you may wish to part exchange;
  • at this stage you may either:
    • (i)send the details of your chosen vehicle along with any indicative finance quote and/or part-exchange valuation to your chosen retailer (the closest participating retailers will be suggested based upon the postcode you provide however you are free to choose any participating retailer) (i.e. send an "enquiry"); or
    • (ii)continue the process online.
  • if you continue the process online you can:
    • (i)select a delivery method for your chosen vehicle (remembering that your chosen retailer may still require you attend their premises);
    • (ii)select a retailer (the closest participating retailers will be suggested based upon the postcode you provide however you are free to choose any participating retailer);
    • (iii)obtain your Retailer’s Proposed Price (which will include any online discount or uplift applied by your chosen retailer) and review any updated indicative finance quote (an indicative finance quote will be updated if this Retailer’s Proposed Price is different to JLR’s suggested retail price);
  • reserve your chosen vehicle with your chosen retailer by paying the fully refundable order fee ("Order Fee") (remembering that your chosen retailer may still require you attend their premises); and
  • (if applicable and if you choose to do so) apply for your finance option online. Finance is subject to the finance provider’s terms and conditions.
• (c)You will be displayed with a full summary of your chosen vehicle, any finance option and/or part-exchange valuation which will allow you to check and amend any errors before making the enquiry or order. Please take time to read and check the details at each stage of the process. If the details are not correct, you can step back through the process and correct any mistakes before confirming and paying the Order Fee.
• (d)After you place an order , we will send a copy of your order details to the email address you provided or linked to your SSO Account and also to your chosen retailer. Your chosen retailer will then make contact with you to discuss the arrangements (including any contractual documentation required and if you are required to attend their premises) for you to purchase the vehicle. The retailer will make contact with you by telephone or email using the contact details you provided us on the Platform or linked to your SSO Account.
• (e)Please note that making a order does not mean that you have placed an order to purchase or finance the vehicle or that the retailer has agreed to supply the vehicle to you. The order is not binding on either you or the retailer. The order is intended solely to indicate your interest in purchasing/financing the vehicle from the retailer. The process by which you purchase the vehicle is described in Part C.
• (f)At any time in the process if you do not wish to make an order using the Platform, please visit your local retailer to discuss your requirements and they can help you configure or locate a vehicle offline.

2. RETAILER’S PROPOSED PRICE

• (a)You will be provided with indicative information about the price of your vehicle throughout your use of the Platform. This price is JLR's suggested retail price (including the price for any accessories you choose).
• (b)Once you have either (i) configured your New Build Vehicle; or (ii) selected your Stock Vehicle, the Platform will display the standard suggested retail "On the Road" price (and monthly price where a finance package is chosen) for that specific vehicle (this price also shows the vehicle first registration fee, any OLEV grant (if applicable) and the anticipated vehicle excise duty. (Please note we can only anticipate vehicle excise duty at this stage)).
• (c)If you then choose to make an order by creating or logging-into your SSO Account and selecting your chosen participating retailer, any applicable retailer-specific online discounts, offers or uplifts (if any) will be applied and your chosen retailer’s proposed price for your vehicle will be displayed ("Retailer’s Proposed Price"). Any retailer-specific online discounts or offers are at the retailer's sole discretion.

3. ORDER FEE

• (a)To complete your order you will need to pay the Order Fee which will be paid directly to the retailer via the Platform. Payment of the Order Fee does not commit you to purchase/finance the vehicle nor does it commit the retailer to supply the vehicle.
• (b)You have the right to cancel the ORDER at any time for any reason. The retailer may also cancel the ORDER in certain circumstances (such as where you fail a credit check, there has been a pricing error within the Platform or for other business or legal reasons). In such circumstances the Order Fee will be refunded to you in full. Your refund will be processed within five (5) business days of such cancellation, and will be returned to you following clearance of the funds by your bank. The retailer is not entitled to make any deductions.
• (c)The Order Fee is payable at the time of placing the order using the payment facilities on the Platform and is payable by credit or debit card only. We use Stripe to take payments and by using the Platform, you agree to Stripe handling the payment transaction, your card details and any other information strictly necessary for such payment transaction to be executed by Stripe (including but not limited to fraud prevention).
• (d)It is your responsibility to ensure that the payment details you use are correct and complete. The order will be sent to your chosen retailer upon successful completion of payment and issuing of an authorisation code.
• (e)If your purchase/financing of the vehicle proceeds, the retailer may, at its option, apply the Order Fee towards your deposit for the vehicle or refund the Order Fee and take a full deposit direct from you in accordance with the retailer's standard business policies and procedures.

4. FINANCE OPTIONS (IF APPLICABLE)

• (a)You will be provided with information about the finance options offered on the Platform, which are currently either Personal Contract Purchase (PCP) or Hire Purchase (HP).
• (b)Finance contracts will be provided by Black Horse Limited trading as Land Rover Financial Services a company registered in England and Wales under company number 00661204 and with registered office at 25 Gresham Street, London, EC2V 7HN. Black Horse Limited is authorised and regulated by the Financial Conduct Authority under firm reference number 313409.
• (c)If you choose one of these finance options the Platform will provide you with indicative information about the price of your vehicle throughout your use of the Platform. This information is based upon JLR's suggested retail price (including the price for any accessories you choose, but excluding the vehicle first registration fee and any anticipated vehicle excise duty), the Retailer’s Proposed Price and any information you provide yourself on the Platform regarding the finance option you have selected.
• (d)If you make a order on the Platform you will be given the option to apply for your chosen finance option. If you do choose to apply, the Platform will direct you to a separate webpage hosted by Black Horse Limited which includes an application form for your chosen finance option. Neither we nor the retailer are responsible for this webpage or this stage of your finance application.
• (e)The application will contain the necessary information for the relevant finance provider to carry out a credit check on you and assess whether you meet the eligibility for finance.
• (f)Once the application is sent to the relevant finance provider a credit search will be undertaken against you which will show on your credit record. For the avoidance of doubt, by submitting your application you consent to your information being shared with the relevant finance provider.
• (g)Any finance contract will be subject to Black Horse Limited trading as Land Rover Financial Services terms and conditions.
• (h)You will be notified as soon as possible whether your application was successful either by the platform itself or by your chosen retailer. Your chosen retailer will contact you to discuss your finance application and (if applicable) whether the order has been accepted.
• (i)Please be aware that if you have selected Personal Contract Purchase (PCP) or Hire Purchase (HP) you will not own the vehicle until all repayments (as set out in your finance contract) have been made.
• (j)Providing your application and order are accepted, you will be required to enter into a contract with the relevant finance provider. Please ensure you read the contract carefully as you will be responsible for complying with the terms contained therein, in particular you will be responsible for all monthly repayments. The amount of monthly repayments to be paid will be determined under the finance contract.
• (k)Jaguar Land Rover Limited is a credit broker and not a lender. Jaguar Land Rover Limited introduces you to a Retailer which acts as a credit broker in its own right. That Retailer may go on to introduce you to Land Rover Financial Services, a trading style of Black Horse Limited as lender. Jaguar Land Rover Limited may be paid a share of some of the income generated by Land Rover Financial Services as a result of this introduction. Any payments that Jaguar Land Rover Limited may receive are not extra fees that you have to pay, but may be factored into the charges that you will have to pay under your finance agreement.

5. PART EXCHANGE (IF APPLICABLE)

• (a)You may use the Platform to calculate an indication of the part exchange value of your existing vehicle as a partial payment (net of any financial settlements due at invoice). Please be aware, however, that the retailer is not obliged to accept the part exchange vehicle.
• (b)In some circumstances, the Platform may not be able to offer an indication of the part exchange value of your existing vehicle. If this is the case, you will be informed via the Platform and asked to visit your local retailer who may offer an indication of the part exchange valuation and your part exchange equity in your existing vehicle offline.
• (c)If the Platform does offer an indication of the part exchange value of your existing vehicle, any value is indicative only and is subject to final confirmation and validation by your chosen retailer. You must provide an accurate description of the condition of the part exchange vehicle and detail the mileage when requested.
• (d)The indicative part exchange value of your existing vehicle is not binding unless and until the retailer has inspected and examined the part exchange vehicle and confirmed its value and it forms part of a sale or finance contract.
• (e)Where you have reserved a New Build Vehicle, the part exchange value (and any associated part exchange equity you have in such vehicle) is likely to change between the order and delivery of the New Build Vehicle. Accordingly, any valuation attributed to the part exchange vehicle is indicative only and is subject to reappraisal by your chosen retailer.
• (f)Where the actual part exchange value offered by the retailer is less than the price indication provided by the Platform at the time of the order, if you wish to purchase/finance the vehicle, you will need to pay the difference. The retailer is not obliged to handover the vehicle if there is a deficit in the purchase price caused by a reduction in the value of the part exchange vehicle.
• (g)You will not be entitled to receive your vehicle until the part exchange vehicle has been handed over. The retailer will contact you to arrange inspection, examination and handover of the part exchange vehicle.
• (h)Your ownership of the part exchange vehicle will cease and pass to the retailer in full on its delivery. Accordingly, you must provide all spare key sets, all appropriate documentation and any other items belonging to the part exchange vehicle to the retailer on delivery. You must provide the retailer with your V5 registration certificate.
• (i)It is your responsibility to ensure that any existing finance on the part exchange vehicle is settled on or before completion of the purchase of your new vehicle. [You may be able to agree and authorise your chosen retailer to facilitate the settlement of any existing finance on your behalf at the time of completion.]

6. CONTRACTUAL EFFECT OF AN ORDER

• (a)You specifically acknowledge that the order shows your interest in purchasing/financing the vehicle from your chosen retailer and is not an offer to purchase/finance the vehicle.
• (b)The order is not binding on either you or the retailer. By agreeing to these Terms and Conditions, submitting the order and paying the Order Fee, you have not ordered, purchased or financed a vehicle.
• (c)Where you make an order for a Stock Vehicle, the participating retailer will use all reasonable endeavours to reserve such Stock Vehicle for seventy two (72) hours from the time the order is made.
• (d)Where you make an order for a New Build Vehicle, the retailer is under no obligation to you in respect of such vehicle, unless and until you agree to purchase/finance such vehicle as described in Part C.
• (e)Where your order is for a Stock Vehicle, if you do not agree to purchase/finance the vehicle with your chosen retailer within seventy two (72) hours from the time the order is made you may lose such Stock Vehicle. In these circumstances the retailer will use all reasonable endeavours to source a similar alternative vehicle for you in accordance with your order.
• (f)Where your order is for a New Build Vehicle your order will remain valid until you agree to purchase/finance the vehicle with your chosen retailer or cancel your order. If you do not agree a purchase/finance your chosen vehicle or cancel your order within fourteen (14) days the retailer will refund your Order Fee.

7. CHANGING YOUR ORDER

• (a)You are free to change your vehicle at any time before you enter into a binding purchase or finance contract with your retailer.
• (b)As the Platform does not allow you to change your order online once it has been made please discuss any changes with your chosen retailer as soon as possible.
• (c)Your chosen retailer will advise you of availability and any impact the changes will have in respect of timing, price, finance or anything else and will ask you to confirm whether you wish to go ahead with the changes.
• (d)Please be aware that your requested change may impact upon the Retailer’s Proposed Price of the vehicle, the indicative timing of delivery of a New Build Vehicle and may result in the loss of a specific Stock Vehicle.

8. CANCELLING YOUR ORDER

• (a)If you change your mind about the order placed on the Platform, you can cancel at any time before you sign a purchase or finance contract with your chosen retailer. This means that during this period if you change your mind or decide for any reason that you do not want to order the vehicle, you can notify your chosen retailer of your decision to cancel the order and receive a full refund of the Order Fee on the credit card or debit card used by you to pay.
• (b)To cancel the order, you just need to let your chosen retailer know that you have decided to cancel.
• (c)General advice about your legal right to cancel is available from your local Citizens' Advice Bureau or Trading Standards office.

PART C – PURCHASE/FINANCING OF THE VEHICLE

1. PURCHASE/FINANCING OF THE VEHICLE

• (a)After the order has been sent to the retailer, the retailer will contact you to arrange the purchase/financing of the vehicle including confirming if you are required to attend their premises and what is required to finalise any associated contractual documentation.
• (b)The retailer may (but is not obliged to) provide you with additional offers and/or savings throughout the subsequent negotiations and discussions before a final purchase/financing price is agreed and a purchase or finance contract is entered into.
• (c)Completion of the purchase/financing of a vehicle is conditional upon a retailer’s agreement to supply and your agreement to purchase/finance your chosen vehicle, together with: (i) completion of the purchase contract between you and the retailer; or (ii) the completion of any finance contract (if applicable). Once the contract(s) have been signed and dated by both you and the retailer the purchase/financing of the vehicle shall become binding on both parties and you are committed to purchasing/financing the vehicle.
• (d)If you are committing to a vehicle by either hire purchase or personal contract purchase, where the amount financed is above £60,260 (sixty thousand, two hundred and sixty pounds) you will need to attend your chosen retailer's premises to sign the contractual documentation in person.
• (e)Where you have applied for your chosen finance option through the Platform but did not receive an immediate response, your chosen retailer will contact you to discuss your finance application.
• (f)If your finance application has not been concluded or your order has not been approved for any other reason or you do not conclude the contract within fourteen (14) days of submission of your order, your order will be cancelled by your chosen retailer and the Order Fee will be refunded to you in full.
• (g)Please note that, as the order is not binding on either you or the retailer, the terms of any purchase and/or finance contract may differ from the terms of the order in certain circumstances including where:
  • there has been an error in the Retailer’s Proposed Price, whether resulting from the operation of the Platform or otherwise;
  • you further negotiate the purchase of the vehicle directly with the retailer offline, including negotiating a higher valuation of any part exchange vehicle;
  • you select additional products and/or services not currently offered on or facilitated by the Platform;
  • you change the specification for the vehicle;
  • the part exchange valuation (and, in turn, your equity in such part exchange vehicle) may be recalculated where for example, there is an extended time before delivery, the part exchange vehicle has additional mileage or where, upon inspection and examination of any part exchange vehicle, the vehicle is not in the condition stated by you on the Platform or for any other reasonable reason determined by your chosen retailer;
  • the part exchange vehicle is subject to an existing finance agreement and no settlement figure has been provided, or the settlement figure changes or is incorrect;
  • the retailer needs to add a delivery charge;
  • JLR’s suggested retail price, on the road price or any national offers change or cease to apply for your vehicle; and/or
  • in relation to any finance offer, the relevant finance provider withdraws or otherwise changes the finance product offered to you.

The retailer will discuss any changes with you and you are free to either continue with your purchase or cancel the order and receive a full refund of the Order Fee.

• (h)The payment of the purchase price pursuant to the contract is to be arranged between you and the retailer. We shall have no involvement in the process of paying the purchase price. It is your responsibility to ensure that the payment details you provide are correct and complete. Your retailer does not have to handover your vehicle if the details you submit when making your order are incorrect or incomplete, and the retailer is unable to take payment as a result.
• (i)No payment will be treated as made until the retailer has received it in full, in cleared funds. The retailer will not arrange handover of your vehicle until they receive payment in full.

2. HANDOVER OPTIONS

• (a)When completing your order you will be asked to indicate your handover preference either (i) home delivery for UK delivery addresses only or (ii) collection from your chosen retailer.
• (b)Please note that whilst you may select your handover preference online, your chosen retailer may still require you attend their premises to finalise your purchase.
• (c)We have no involvement or responsibility to you with respect to handover of the vehicle. Full handover details including the estimated date of delivery and any associated costs will be confirmed with you at the time you enter into the purchase or finance contract.
• (d)Please be aware that any delivery date provided is indicative only and provided as an estimate. The retailer will have no liability for any failure to deliver or make available for collection the vehicle by the estimated delivery date (although the retailer will use reasonable endeavours to do so).

3. YOUR RIGHT TO CANCEL A PURCHASE CONTRACT

• (a)If the purchase contract between you and your chosen retailer for your vehicle is concluded at a distance or off the retailer’s premises you may be entitled to certain cancellation rights. The exact terms of these rights will be detailed in your purchase contract and governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Any finance contract will be subject to Black Horse Limited trading as Land Rover Financial Services terms and conditions.

PART D – GENERAL TERMS

1. OUR LIABILITY TO YOU

• (a)For further information about your legal rights and how they might be affected by these Terms and Conditions, including this section on our liability to you, we advise you to contact:
  • the Motor Ombudsman (71 Great Peter Street, London,SW1P 2BN);
  • your local Citizens Advice Bureau; or
  • visit the Trading Standard website at www.tradingstandards.gov.uk
• (b)Subject to the caveat at the end of this section, we are only liable to you for losses which you suffer as a foreseeable result of us breaching these Terms and Conditions, or our negligence. A loss is foreseeable if it was an obvious consequence of us breaching these Terms and Conditions. We are not liable to you for any losses which were not foreseeable.
• (c)We are not liable to you for losses which you suffer due to any event beyond our reasonable control. If such an event takes place that affects the performance of our obligations under a contract with you:
  • we will let you know as soon as we reasonably can; and
  • our obligations will be suspended, and the time in which we have to perform those obligations will be extended for the duration of the relevant event. If the event affects our ability to deliver goods to you, we will arrange a new delivery date with you once the event is over.
• (d)We only provide the Platform and order facilities for vehicles for domestic and private use. We will not be liable to you for any business losses that you may incur, including but not limited to lost profits, loss of business, loss of business opportunity or business interruption.
• (e)However, nothing in these Terms and Conditions shall limit or exclude our liability to you:
  • for death or personal injury caused by our negligence;
  • for fraud or fraudulent misrepresentation;
  • for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • under Part I of the Consumer Protection Act 1987; or
  • for any other liability that may not be limited or excluded under applicable law.

2. USE OF YOUR PERSONAL INFORMATION

Land Rover will be processing personal data in connection with the order of your vehicle and for the purposes of addressing any questions you may have in connection with the same.

All personal data processing will take place in accordance with applicable legislation concerning processing of personal data as well as our Customer Privacy Policy, available https://www.landrover.co.uk/privacy-policy/index.html

3. RETAILER USE

• (a)If you are a Land Rover retailer or an individual employed or engaged by a Land Rover retailer you must not use this website to determine or attempt to determine the prices or any other commercial terms on which other Land Rover retailers may sell the vehicles. Any breach of this condition shall be considered a serious breach of your Retailer Agreement and the Platform Agreement and shall result in the immediate termination of your right to participate in the Platform and the Platform Agreement. There may also be serious consequences for you/the retailer engaging you (including fines and criminal prosecution) if your actions are found to be in breach of UK competition laws.

4. PLATFORM USEAGE RESTRICTION

• (a)Your use of the Platform is subject to a usage restriction which prevents you from generating a Retailer’s Proposed Price for your chosen vehicle more than a specified number of times within a certain timeframe.

5. OTHER INFORMATION

• (a)All communications between us and all contracts formed between us will be made and conducted in the English language.
• (b)Any notices we send to you will be sent to the most recent e-mail address or postal address provided to us by you.
• (c)Neither we, you nor the retailer intend that these Terms and Conditions will be enforceable by anyone except us, you or the retailer.
• (d)No failure or delay by a party in enforcing these Terms and Conditions will prevent that party from taking further action or enforcing these Terms and Conditions.
• (e)Each element of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them (or any part of them) are unlawful or unenforceable, the remaining terms (or part of them) will remain in full force and effect.
• (f)Nothing in these Terms and Conditions gives you any rights in respect of our or the retailer’s intellectual property (or that of third parties who grant us rights to use their intellectual property).
• (g)The laws of England and Wales apply to these Conditions.
• (h)If any disputes arise in relation to these Terms and Conditions and you want to take court proceedings, those proceedings must be brought in the courts of England and Wales.